Frequently asked questions

Download the app from the App Store or Google Play, open it and sign in with Google, Apple or email. Then follow the sign-up screens.

On the sign-in screen, tap “Forgot my password” and enter your account email. You’ll get a link to set a new one. If you sign in with Google or Apple, there’s no PraticOS password: just sign in again with that account.

Yes. Your data lives in the cloud and syncs between devices. Sign in with the same account on each one.

In the app, tap the profile button at the top of Home and go to Settings › Your account › Delete my account. Deletion is permanent and erases your data, including work orders, customers and settings. If you have a subscription, cancel it first in your App Store or Google Play settings.

Tap the blue “+” next to the tabs. Tap Speak and say the job (“Julia's Civic, oil change and alignment”) or take a photo of the plate or a handwritten request: AI fills in the customer, vehicle or device, services and parts. Check what's marked and save. You can also fill it in by hand.

Yes, several per order. Use them to record how the equipment came in, the part you replaced and the finished job.

What's left to collect and from whom, with whoever has owed the longest first. From there you send the payment request to the customer and record what they paid, all at once or in parts. The monthly report shows what came in.

Yes. Create the PDF from the work order and send it to the customer or print it.

Yes. Each account keeps its own customers, work orders and finances, and you switch between them in Settings › Switch account. It works if you run more than one business or also work on someone else's team.

Data is stored on Google’s Firebase, encrypted in transit and at rest, and each account only sees its own data. The details are in the Privacy Policy.

Start free. Paid plans available in the app.

Email praticos@rafsoft.com.br or see the other channels on our support page. We reply within 24 business hours.