Support
A how-to question, a problem in the app or an idea to make it better: write to us. We reply within 24 business hours.
Talk to us
- Message on WhatsApp
We reply within 24 business hours. If something’s wrong in the app, a screenshot helps a lot.
Pick a topic
Some answers are already in Help. For everything else, tell us what happened and we’ll sort it out by email.
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How do I use it?
Help has step-by-step guides for scheduling, finances, your team and the customer link. The FAQ covers your account, work orders and data.
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Report a problem
Tell us what you were doing, what you expected and what happened instead. Include your phone model and a screenshot if you can.
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Suggest an improvement
Explain what you need to get done in your work, not just the button that’s missing. It makes the case much easier to understand.
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Account and privacy
To delete your account, tap the profile button at the top of Home in the app and go to Settings › Your account › Delete my account.
Quick answers
How do I create an account?
Download the app from the App Store or Google Play, open it and sign in with Google, Apple or email.
How do I delete my account?
In the app, tap the profile button at the top of Home and go to Settings › Your account › Delete my account. Deletion is permanent and removes all your data.
Is my data safe?
Data is stored on Google’s Firebase, encrypted in transit and at rest.
How long until you reply?
We reply within 24 business hours at praticos@rafsoft.com.br.