💻 IT Services & Computer Repair

Stop losing equipment: organize your shop in 5 minutes

End the notebook chaos and the "is it ready yet?" calls. Document every device with photos and serial numbers, and let customers track status themselves with the magic link.

Try Free Start on WhatsApp

500+ Active technicians

10k+ WOs created

4.8 Rating

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Problems

Do you face these problems?

Common pain points for IT service technicians

📋

Losing track of work orders

Equipment piles up on your bench and you forget whose is which. Deadlines pass and customers complain.

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Customer calls all day

Customer calls 5x a day asking if the computer is ready. You lose time and patience.

📝

Writing everything in a notebook

Information on paper or WhatsApp. Lose history, forget details and can't find it when you need it.

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WhatsApp for everything

Quotes, photos, conversations... all mixed in WhatsApp. Impossible to find later.

🔍

No customer history

Customer returns and you don't remember what you already did on their equipment. Start from zero every time.

💸

Don't know your profit

Work all month but don't know how much you actually made. No control over costs and real margins.

Solutions

How PraticOS solves it

Features designed for daily IT service operations

🔗

Magic link for customers

Customer receives a link and tracks status in real time. Reduces calls by up to 70%.

📸

WO with photo and serial number

Each WO has device photo, serial number and complete data. Never mix up equipment again.

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Complete intake checklist

Document equipment condition at intake with photos. Reduces warranty disputes by 85%.

🗂️

Complete customer history

See all previous services for any customer in seconds. Faster, personalized service.

💰

Complete financial dashboard

Know exactly how much you made this month. Full control over costs and margins.

📱

Professional quotes

Send PDF quotes via WhatsApp. Customer approves right on their phone.

Form

Equipment intake checklist

Document the equipment condition at intake and avoid problems at delivery. Customer signs digitally.

Try Free — No Credit Card

📋 Intake Checklist

📸 Equipment photos (front/back)

🔢 Serial number / Service Tag

💻 Model and specifications

✅ Condition: Screen, Keyboard, Battery, Ports

🔐 Access password (if needed)

📦 Accessories left (charger, mouse)

Features

Everything you need to manage your shop

Powerful and intuitive tools to boost your productivity

Digital WO

Create complete work orders with photos, serial numbers, defect description and values. All organized.

Unlimited Photos

Photograph equipment condition at intake. Protect yourself from undue complaints.

Professional PDF

Generate quotes and receipts in PDF for the customer. Professionalism that impresses.

Financial Control

See how much you billed, received and have to receive. Complete dashboard.

Customer Management

Complete history of each customer. All equipment and previous services in one place.

Tracking Link

Customer tracks repair status on their phone. No need to call you.

WhatsApp Assistant

Manage via WhatsApp

Create work orders, send photos and audio, and track your business directly through chat. Your AI assistant works 24/7.

WO by natural conversation
Smart photos and audio
Magic links for customers
Financial summary via chat

Learn more Try the Assistant

"I used to lose 2 hours a day looking for equipment and answering customer calls. Now everything is organized and customers track via the link. My productivity tripled."

Marcos Oliveira IT shop owner for 10 years

70% fewer customer calls

FAQ

Frequently asked questions

Get your questions answered before you start

Do I need to pay to use it?

No! The free plan is real and has no time limit. You can use it forever with up to 30 photos/month. Unlike 90% of competitors, our pricing is transparent and you don't need to talk to a salesperson.

I've tried other apps and didn't like them

PraticOS was created by people who work in IT services. It's not a generic app adapted for your use — it was built specifically for you. That's why it has intake checklist, status tracking link and everything you need.

Does it work offline?

You need internet to sync data, but you can view already loaded work orders offline. In practice, with your shop's Wi-Fi you won't have any issues.

Can I import my customers?

Yes! You can import your customer list via spreadsheet. Just contact our support and we'll help you migrate your data.

Is there support if I need help?

Yes! We have email support and complete documentation. We respond within 24 business hours. Our team knows the daily routine of IT services and will truly help you.

Pricing

Start free. Pay only when you grow.

No credit card No time limit Upgrade anytime

Free

$ 0 /month

Free forever

Unlimited WOs and Customers
1 user
30 photos/month
1 checklist
Financials and tracking link

Start Free

Starter

$ 12 /month

Ideal to grow

Everything in Free, plus:
2 users included
200 photos/month
3 custom checklists
Professional PDF no watermark

Start with Starter

Pro

$ 24 /month

For larger teams

Everything in Starter, plus:
3 users included
1,000 photos/month
10 custom checklists
Advanced reports

Start with Pro