🔧 Appliances

Manage your field team: appliance technicians at your fingertips

70% of services are at the customer's home. Control routes, see where each technician is and send automatic WhatsApp updates. Complete history of each customer and appliance.

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500+ Active technicians

10k+ WOs created

4.8 Rating

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Problems

Do you face these problems?

Common pain points for appliance repair service providers

🚗

Unplanned travel

Technicians wasting time in traffic because visits weren't organized by region. Wasted fuel.

📋

No customer history

Customer calls and you don't know what was already done on their appliance. Waste time asking everything again.

👥

Don't know where the team is

Technician left for a service call and you have no visibility. Customer calls asking and you can't answer.

📞

Customer asking about technician

Constant calls: 'Did the technician leave yet?' 'What time will they arrive?' Interrupts your admin work.

📦

Parts control in vehicle

Technician uses a part and forgets to report. Vehicle stock outdated, part missing at critical moment.

💸

Collection and defaults

Customer doesn't pay on the spot, technician returns without payment. Hard to track who owes and how much.

Solutions

How PraticOS solves it

Features designed for field service teams

🗺️

Integrated routing

Organize visits by region and integrate with Google Maps. Reduce travel time by up to 40%.

📋

Complete customer history

See all previous visits for that customer. Appliances, defects, parts replaced.

📍

Team visibility

Know in real time where each technician is and the status of each service call.

📱

Automatic WhatsApp

Customer receives notification when technician leaves for service. Reduces calls by up to 70%.

📦

Stock per technician

Control the parts each technician has in their vehicle. Automatic deduction when used.

✍️

Signature and receipt

Customer signs on the technician's phone. Receipt sent immediately via WhatsApp.

Form

Technical visit checklist

Document each visit with photos and appliance data. Protect yourself from complaints and have complete history.

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📋 Visit Checklist

📸 Appliance photo (before and after)

🔧 Model, brand and serial number

✅ Technical verification checklist

📝 Reported defect and applied solution

📦 Parts used in service

✍️ Customer digital signature

Features

Everything you need to manage your team

Tools for appliance repair service

Digital WO with photo

Create work orders with appliance intake photo. Complete service documentation.

Custom checklist

Build specific checklists by appliance type. Refrigerator, washing machine, air conditioner.

Mobile signature

Customer signs on the technician's phone. Digital receipt sent immediately.

Warranty control

Automatic warranty expiration alerts. Opportunity for proactive contact.

Integrated financials

Payment tracking by technician. Automatic commissions and transfers.

Productivity reports

See how many visits each technician completed. Average time per visit.

WhatsApp Assistant

Manage via WhatsApp

Create work orders, send photos and audio, and track your business directly through chat. Your AI assistant works 24/7.

WO by natural conversation
Smart photos and audio
Magic links for customers
Financial summary via chat

Learn more Try the Assistant

"Before I didn't know where my technicians were and customers called all the time. Now I have total visibility and customers receive automatic updates via WhatsApp."

Carlos Mendes Appliance service owner for 8 years

60% reduction in calls

FAQ

Frequently asked questions

Get your questions answered before you start

Do I need to pay to use it?

No! The free plan is real and has no time limit. You can use it forever with up to 30 photos/month. Our pricing is transparent and you don't need to talk to a salesperson.

Does it work for field service?

Yes! PraticOS was made for field service. Technicians use it on their phone during visits, with or without internet. Syncs when connection returns.

Can I see where my technicians are?

Yes! The system shows each technician's status in real time: on the way, in service, finished. You have complete team visibility.

Does the customer get notified?

Yes! The customer receives an automatic WhatsApp message when the technician leaves for the service and when it's finished. Drastically reduces calls.

What if I need help?

We have email support and complete documentation. We respond within 24 business hours. Our team knows the daily routine of appliance repair services.

Pricing

Start free. Pay only when you grow.

No credit card No time limit Upgrade anytime

Free

$ 0 /month

Free forever

Unlimited WOs and Customers
1 user
30 photos/month
1 checklist
Financials and tracking link

Start Free

Starter

$ 12 /month

Ideal to grow

Everything in Free, plus:
2 users included
200 photos/month
3 custom checklists
Professional PDF no watermark

Start with Starter

Pro

$ 24 /month

For larger teams

Everything in Starter, plus:
3 users included
1,000 photos/month
10 custom checklists
Advanced reports

Start with Pro