Every device with IMEI, photos and a quote.
PraticOS is the work order app for phone repair shops. Log the device with its IMEI, run the intake checklist with photos, send the quote as a link for the customer to approve and record the payment — all from your phone.
Start free · iOS and Android · paid plans in the app
- Customer
- Rachel Nolan
- Device
- iPhone 12 · 128GB · blue
- IMEI
- 356789104523871
- Service
- Screen replacement and protector
- Photos
- 4 attached
- Total
- $189.00
- Quote
- Approved
- In progress
- Completed
Where a repair shop loses money
It's not a lack of phones on the bench. It's the device handed to the wrong person, the screen that “was already cracked” and the battery that never made it onto the bill.
-
Devices mixed up on the bench
Three identical phones waiting on parts. At pickup, nobody is sure which one belongs to whom.
In PraticOSEach work order holds the device with manufacturer, model, color and IMEI. Search finds it by IMEI, customer name or order number.
-
“That scratch wasn't there”
A customer says the case got scratched or Face ID stopped working at your shop, and you can't show how the phone came in.
In PraticOSThe phone intake checklist records front and back photos, cracked screen, power, touch, Face ID or Touch ID, visible damage and accessories left.
-
Lost data, angry customer
The repair wipes the customer's photos and the argument turns into who warned whom.
In PraticOSThe authorization checklist records whether there was a backup, whether a passcode was given, that the customer knows the data-loss risk and their parts preference.
-
Parts swapped but never billed
Charging port, battery, screen protector. The part went into the phone but not onto the bill.
In PraticOSParts and labor go on the work order with prices from your catalog, and the total adds up as you go.
-
“Is it ready yet?”
Every call pulls the tech away from the microscope mid-solder.
In PraticOSThe customer opens the work order from a link and sees the status, photos and prices without calling.
-
Closing the month without knowing what came in
Cash, card and transfers written down in different places. Nobody knows who still owes you.
In PraticOSRecord full or partial payments. Financial shows what is still owed and by whom, and the monthly report shows what came in.
How a phone moves through the shop in PraticOS
From the counter to pickup, every step is recorded on the device's work order.
-
Say the repair and the work order fills itself in
On New order, tap Speak and say “Carla's iPhone 13, screen and battery replacement”, or take a photo of the written order. The AI fills in the customer, device, services and parts with your catalog prices. You check it, add the IMEI and save.
- Everything the AI filled in is marked with ✦, and you can undo it
- Fix it by speaking: “the battery is 250”
- Device with manufacturer, model, color and IMEI; searching by IMEI brings up its past work orders
-
Run intake and diagnostics
Phone checklists come ready to use and you can adjust the items: device intake, full diagnostics, screen replacement, battery replacement and final test.
- Front, back and visible damage photos
- Display, touch, cameras, audio, Wi-Fi, Bluetooth and charging
- Unlock passcode and accessories left
-
Send the quote as a link
The customer opens the work order in a browser, nothing to install. They see photos, parts and labor, approve it and leave comments.
- Approval recorded on the work order
- Customers follow the repair without calling
- Work order PDF with checklists and photos
-
Test, hand over and get paid
Before pickup, the final test checks that the phone powers on, charges and that cameras, audio and sensors work. Then record the payment.
- Photo of the finished device on the work order
- Payment in parts and discount on the same work order
- Everyone who still owes you, in one list
Questions from repair shop owners
If yours isn't here, send us an email — the PraticOS team answers it.
Do I have to pay to use it?
Not to get started. You can use it free, with no limit on work orders or customers. The free plan has a monthly limit on photos and AI use, and one checklist template. Paid plans, with more of each and a team, are available in the app.
Do the phone checklists come ready to use?
Yes. When you pick the phone repair segment you get templates for device intake, full diagnostics, screen replacement, battery replacement, authorization and privacy, and final test. You can edit the items or build your own.
Can I find a device by its IMEI?
Yes. Type the IMEI in the work order search and every order for that device shows up, with services, parts and photos.
Can my techs use it on their own phones?
If someone works with you, yes. Tap the profile button at the top of Home, go to Team and invite them with a code sent over WhatsApp, and they use the app on their own phone with a role, such as technician or manager. Inviting someone needs a paid plan, purchased inside the app.
Does the customer need to install an app?
No. They get a link, open it in their phone's browser and see the work order with photos and prices. They approve the quote and leave comments right there.
Download it and open your first order today.
Start free. Paid plans available in the app.
Questions? Talk to us on WhatsApp praticos@rafsoft.com.br FAQ