In the app
This is the fastest way. Deletion happens right away:
- Open PraticOS and sign in
- At the top of Home, tap the profile button to open Settings
- Tap Your account
- Tap Delete my account and confirm. If asked, sign in again to confirm it's you
By email
If you can no longer open the app, email praticos@rafsoft.com.br with the subject "Delete my account" from the email address on your account. We confirm the request and delete the account within 30 days.
What is deleted
When you delete your account, we delete:
- Your sign-in account (name, email and profile photo)
- Your membership in the companies you belong to
- If you are the company's only owner: the whole company, with work orders, customers, services, products, schedule, finances, photos and files
What is kept
If the company has other members, the owner must transfer the company or remove the members before deleting the account. The company's work orders and customers stay with the company, because they belong to it.
Backups are deleted within 30 days. Subscription purchase records are kept by Google Play and Apple under their own rules. Technical error and usage logs, without account details, are deleted automatically by Firebase under its retention period.
Contact
Questions about deletion or privacy: praticos@rafsoft.com.br. See also the Privacy Policy.